IMPORTANT INFORMATION
Terms & Conditions.
Proposed booking and service terms for Glamspace.
These proposed terms must be approved and completed by Glamspace before publication or use in bookings.
1. About Glamspace
Glamspace provides professional cleaning services across London and Ascot, subject to availability and the agreed service requirements.
2. Booking appointments
Customers are encouraged to request appointments at least seven days in advance. Sending an enquiry does not automatically confirm a booking. Appointments are confirmed only when Glamspace accepts the booking and agrees the relevant details.
3. Quotations and pricing
Quotations are based on the information provided, including property size, condition, location, requested tasks and cleaning frequency. Any additional work or revised pricing will be discussed before it is carried out.
4. Payment conditions
Accepted payment methods, any deposit requirement and the payment deadline will be communicated before the customer confirms the booking. Customers will not be charged undisclosed fees.
5. Cancellations and rescheduling
Glamspace proposes a standard request for at least 48 hours' notice when cancelling or rescheduling. Any applicable cancellation charges must be clearly disclosed before booking and must be lawful and fair. This policy does not remove any statutory cancellation rights that apply to the customer's contract.
6. Access to the property
Customers should ensure that cleaners can safely access the property at the agreed appointment time. Any access arrangements should be agreed in advance.
7. Cleaning equipment and products
The parties will agree in advance whether Glamspace or the customer will provide cleaning products and equipment. Customers should disclose relevant surface-care requirements and product sensitivities.
8. Recurring appointments
Recurring cleaning may be arranged weekly, fortnightly, monthly or every two months. The agreed frequency, pricing, changes and cancellation arrangements will be confirmed with the customer.
9. Complaints and corrective cleaning
Customers are encouraged to report concerns promptly, preferably within 48 hours, and provide supporting details where possible. Glamspace will investigate and discuss an appropriate resolution. A corrective clean may be offered where suitable. This process does not restrict statutory remedies.
10. Customer rights
Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including rights under applicable UK consumer law.
11. Contact
For questions about these terms, please use the Glamspace contact page.